About Hines Creative
Hines Creative is a CRM and automation consultancy based in Chicago, run by Wes Hines. We build the systems that keep small businesses organized -- lead capture, follow-up, scheduling, and pipeline management -- so owners can stop drowning in admin and get back to the work that actually pays.
Why Automation for Small Businesses?
If you run a service business, you already know the problem. Leads come in from six different places. Half of them never get a callback. Appointments get missed because nobody sent a reminder. Your "CRM" is a spreadsheet, a notepad, and your text messages.
You didn't start your business to manage software. You started it because you're good at what you do -- whether that's removing raccoons, fixing pipes, or installing solar panels. But the admin side keeps growing, and it's eating your time.
That's where Hines Creative comes in. Wes spent years building automation systems, first for his own projects, then for businesses like yours. Not theory. Not "digital transformation." Real workflows that solve real problems: a lead comes in, it gets routed, followed up on, booked, and reminded -- without you touching it.
The goal is simple: build a system that handles the busywork so you can handle the business.
How We Work With Clients
Step 1: We Talk
No sales pitch. We get on a call and you tell us what's working, what's broken, and what's costing you time or money. We ask the right questions and figure out where automation makes the most difference.
Step 2: We Build
We set up your CRM, lead routing, follow-up sequences, and booking system in GoHighLevel. Everything is configured for your specific business -- not a cookie-cutter template dropped on your doorstep.
Step 3: We Launch and Stay Close
Your system goes live. We walk you through how everything works, monitor it for the first few weeks, and fix anything that needs fixing. When your business changes, your system changes with it.
What Makes This Different
Hines Creative is one person, not an agency. That means:
You talk to the person who builds your system. No account managers, no handoffs, no "let me check with the team." Wes builds it, Wes supports it.
Your system is built for your business. Not a template. Not a "package." We look at how you actually work and build around that.
No long-term contracts. If the system works, you'll stick around because it's making your life easier. Not because you're locked in.
No marketing fluff. We don't run your ads or write your blog posts. We build the infrastructure that makes sure when a lead comes in, it gets handled. That's it.
Ready to stop losing leads?
Let's talk about what automation can do for your business.